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BOOK SUMMARY :

Anger in the air combating the air rage phenomenon joyce a hunter on amazoncom free shipping on qualifying offers the new realities of airline travel came into full focus after the september 11 terrorist attacks these horrific events escalated air rage incidents by 400anger in the air combating the air rage phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights what do todays customers need and expectanger in the air combating the air rage phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights what do todays customers need and expectanger in the air combating the air rage phenomenon hunter joyce a ashgate publishing co 2009 228 pages 9995 hardcover he9787 even if they deplore it anyone who has been on a plane in this century will identify with the anger of passengers who sometimes become violentfind helpful customer reviews and review ratings for anger in the air combating the air rage phenomenon at amazoncom read honest and unbiased product reviews from our users

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